Course Highlights
Receptionists are the face of a company, playing a crucial role in providing a welcoming environment to visitors. As a reception manager, your professionalism and dedication make a genuine difference to the business. This course is designed to enhance your understanding of the reception manager’s duties, thereby improving your front desk efficiency and reception manager job opportunities.
The Reception Manager course is a comprehensive guide to becoming a receptionist. Here, you’ll not only master the telephone skills for exceptional client experiences but also understand how a receptionist represents a company and the boss. The course will equip you with the skills to manage queries through the mail, ensure a smooth and efficient mail flow, make travel arrangements, organise meetings and conferences, and maintain files and records in the office, making you a well-rounded professional.
Afterwards, the Manager Receptionist course will introduce you to the vital skills of a reception manager. You’ll understand how they implement those skills into their daily work. Again, the course will improve your knowledge of effective planning and scheduling petty cash handling. Finally, you’ll find a comprehensive guide to office administration. You’ll learn the skills of an effective administrator to plan and lead the administrative tasks of your office.
Learning outcome
- Master guest service techniques
- Efficiently manage reservations and bookings
- Resolve conflicts and handle difficult situations
- Optimize front desk operations
- Enhance communication and interpersonal skills
Course media
Why should I take this course?
- Gain comprehensive skills for a career in hospitality
- Stand out in the competitive job market
- Advance your career prospects
- Learn from industry experts
- Enhance your leadership abilities
Career Path
- Receptionist
- Reception Manager
- Guest Relations Manager
- Front Office Manager
- Customer Service Manager
Requirements
- Basic knowledge of hospitality industry
- Good communication skills
Course Curriculum
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Introduction to Reception and Receptionist
00:27:00
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Business Telephone Skills
00:20:00
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Representing Your Boss and Company
00:35:00
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Mail Services and Shipping
00:26:00
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Travel Arrangements
00:25:00
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Organising Meeting and Conferences
00:26:00
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Time Management
00:36:00
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Record Keeping and Filing Systems
00:29:00
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Organisational Skills
00:26:00
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Communication Skills
00:26:00
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Customer Service
00:17:00
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Effective Planning and Scheduling
00:47:00
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Invoicing/Petty Cash
00:28:00
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Introduction to Office Administration
00:15:00
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Skills of an Effective Administrator
00:16:00
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Duration:6 hours, 39 minutes
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Access:1 Year
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Units:15
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