Course Highlights
Our Professional Telephone Receptionist Training programme has been carefully crafted to provide students with the all-encompassing abilities necessary to succeed in the role of a competent telephone receptionist. The curriculum is broken down into ten comprehensive modules that address the fundamental abilities needed for the position. These include in-depth instruction on time management, organising, planning, and effective communication techniques. The course delves deeply into the subtleties of telephone etiquette, providing exceptional customer service, and managing extra problems that come with the territory, all with an emphasis on applications. To provide an engaging and successful learning experience, learners will participate in interactive sessions, activities, and personalised feedback.
The final segments of the course are dedicated to mastering advanced communication techniques, preparing participants to manage complex inquiries and provide exceptional service in any professional setting.
Learning outcome
- Acquire comprehensive telephone communication skills.
- Master self-management techniques for higher efficiency.
- Gain expertise in time management to optimise workload.
- Learn organising and planning strategies for smooth operations.
- Develop advanced communication skills for effective information exchange.
- Understand how to tackle additional challenges in a professional context.
- Enhance customer service skills for superior client satisfaction.
Course media
Why should I take this course?
- To become proficient in telephone etiquette and communication.
- To learn vital organisational and planning skills.
- To enhance time and self-management abilities.
- To handle professional challenges with confidence.
- To boost your employability and career progression in administrative roles.
Career Path
- Front Desk Coordinator
- Customer Service Representative
- Executive Assistant
- Administrative Assistant
- Office Manager
- Call Center Agent
- Client Relations Officer
Requirements
- No prior experience is needed.
- A willingness to learn and engage with the course material.
- Commitment to practice and apply learned skills in scenarios.
Course Curriculum
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Core Skills Required
00:10:00
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Self-Management (I)
00:06:00
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Self-Management (II)
00:06:00
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Time Management (I)
00:06:00
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Time Management (II)
00:07:00
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Organizing and Planning (I)
00:06:00
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Organizing and Planning (II)
00:06:00
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Communication (I)
00:06:00
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ommunication (II)
00:07:00
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Additional Challenges
00:06:00
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Duration:1 hour, 6 minutes
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Access:1 Year
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Units:10
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