Course Highlights
Customer service is a vital component of corporate success in today’s cutthroat industry. You will receive the necessary tools from Outstanding Customer Service Skills for Managers to surpass client expectations and foster loyalty. You’ll study the value of first-rate service through in-depth sessions, discovering how to steer clear of typical errors and adopt a concierge-level strategy.
This course explores the fundamentals of Total Quality Management (TQM), with an emphasis on the five pillars that increase client retention and satisfaction. You’ll discover how much a customer is really worth and acquire practical problem-solving techniques. Your ability to communicate effectively and provide great phone service will allow you to create a pleasant experience for your clients.
Furthermore, the training delves into the rationale behind customers’ purchase decisions and provides guidance on upholding elevated service standards. By giving your team with exceptional customer service and practical guidance, you’ll be well-equipped to lead them and make sure your company stands out in a crowded industry.
Learning outcome
- Master the five tenets of Total Quality Management (TQM)
- Enhance customer satisfaction and retention strategies
- Avoid the ten deadly sins of customer service
- Handle difficult customers effectively
- Deliver exceptional phone service
- Understand the true value of each customer
- Implement a concierge-level service approach
Course media
Why should I take this course?
- Gain critical customer service skills to elevate your managerial capabilities
- Learn proven strategies to boost customer satisfaction and loyalty
- Develop techniques to handle challenging customer interactions with ease
- Enhance your ability to deliver exceptional phone service
- Understand the financial impact of customer retention and satisfaction
Career Path
- Customer Service Manager
- Client Relations Specialist
- Customer Experience Manager
- Call Center Supervisor
- Customer Support Director
Requirements
- Basic understanding of customer service principles
- Access to a computer or digital device with internet connectivity.
Course Curriculum
Course Curriculum
| Outstanding Customer Service Skills for Managers | |||
| WHY Customer Service Is CRITICAL To Your Business! | 00:05:00 | ||
| Good Isn’t Good Enough! | 00:03:00 | ||
| We Are ALL in the “Helping Field” | 00:10:00 | ||
| Providing “Concierge” Level Of Service | 00:06:00 | ||
| The 5 Tenets Of TQM | 00:03:00 | ||
| How To Boost Customer Satisfaction | 00:08:00 | ||
| How To Avoid The 10 Deadly Sins Of Customer Service! | 00:15:00 | ||
| More Money – Through Customer Retention | 00:05:00 | ||
| How Much Is A Customer Worth? | 00:08:00 | ||
| Do You Understand Your Customer? | 00:07:00 | ||
| Dealing With Difficult Customers | 00:19:00 | ||
| “LEAP” Into Customer Service! | 00:18:00 | ||
| Exceptional Phone Service | 00:17:00 | ||
| WHY Customers Buy From YOU! | 00:17:00 | ||
| BONUS LECTURE!!! FINAL TIPS!!! | 00:07:00 | ||
| BONUS LECTURE!!! FINAL TIPS!!! | 00:17:00 | ||
Don't just take our word for it
1 Year Access 
15 Students -
2 hours, 45 minutes