ITIL® Service Offerings & Agreements

Are you interested in knowing about ITIL® Service Offerings & Agreements? Are you preparing for the service offerings and agreements (SOA) exam? Then this course is what you need.

This ITIL® Service Offerings & Agreements Course deals with ITIL service offerings and agreement. In the course, you will learn about the ITIL service offerings and agreements (SOA) process and know the Organizing, Technology & Implementation of SOA to achieve your business goals. The course will also prepare you for the SOA exam and make you confident to deal with SOA issues

The course will help you to know the practical application of SOA practises to enable portfolio, service level, service catalogue, demand, supplier, and financial management. Throughout the course, you will learn the appropriate procedures of SOA so that you can apply the knowledge in the real world.

After completing the course, you will know how the five stages of the ITIL lifecycle (service strategy, service design, service transition, service operation, and continual service improvement) can offer value to organizations and projects. You will also know how the service offerings and agreement can be created to support both business and customers’ needs.

This course is perfect if you want to become an expert in ITIL® Service Offerings & Agreements.