ITIL® Service Design

It is necessary for services to be adaptable to changing business requirements on a dynamic basis. This ITIL® Service Design course is designed to teach you how to design new IT services and how to devise changes and improvements to existing ones.

This ITIL® Service Design Course teaches you the purpose, principles, and processes of service design. It will also teach you how to organize and implement this as part of overall service management as well as providing guidance on technology-related activities and considerations. The course demonstrates how service design relates to the other stages of the ITIL Service Lifecycle.

Throughout the course, you will learn the service design activities and process including a special focus on design coordination, service catalogue management, service level management, risk management, capacity management, availability management, IT service continuity management, information security management, compliance management, architect management, and supplier management. The course aims to enable you to design services that meet the needs of the organization or program.

After this course, you’ll be able to design IT services that are able to successfully fulfil business requirements.