Do you want to gain the ITIL Expert status? Then you’ll have to know about ITIL® Managing Across the Lifecycle. It is the final required certification in order to gain the ITIL Expert status.
This ITIL® Managing Across the Lifecycle Course offers an in-depth analysis of ITIL managing so that you can able to apply your skills to an organization’s service by bridging the service lifecycle stages.
You will get to know the process of stakeholder management, the communication system in a business, process integration, and managing services across the lifecycle. From this ITIL® Managing Across the Lifecycle course, you will also learn the ways of governance, measurement, implementation, and improvement in the ITIL lifecycle.
To make the learning process as easy as possible, the course breaks down the lesson in many sub-sections. For example, Communication and Stakeholder management provides you with knowledge of stakeholder management and communication and explains the role of business relationship management in communication. The Process Integration part describes the integration of service management processes through the service lifecycle. On the other hand, in Managing services across the service lifecycle section, you will learn how to identify and assess the needs of the stakeholders and customers and the requirements across all service lifecycle stages.
In short, after completing the course, you will be able to implement, assess, and improve service management in your business organization.
Take this course now and improve your business with the skills you gain from this course.
Course Curriculum
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Course Organization00:11:00
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Course Conventions & Agenda00:11:00
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The Practice of Service Management00:19:00
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Service Value Across the Lifecycle00:21:00
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Other Key Concepts00:22:00
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Introduction to MaLC Summary00:47:00
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Stakeholder Management00:21:00
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Stakeholder Communication00:17:00
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Stakeholder Management & Communication Summary00:15:00
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Process Integration Across the Lifecycle00:26:00
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Service Strategy00:28:00
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Service Design00:37:00
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Service Transition00:41:00
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Service Operation00:29:00
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Continual Service Improvement00:07:00
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Process Integration Summary00:14:00
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Stakeholder Needs00:18:00
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Managing Cross-Lifecycle Processes00:11:00
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Implementing & Improving Services00:15:00
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Challenges, CSFs & Risks00:27:00
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Managing Services Across00:16:00
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Governance00:25:00
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Organizational Structure00:32:00
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Service Provider Types00:15:00
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Governance Summary00:13:00
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Measuring00:23:00
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Measurement Frameworks00:26:00
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Measurement Summary00:11:00
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Implementing Service Management00:13:00
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Assessing Service Management00:35:00
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Improving Service Management00:13:00
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Key Considerations00:30:00
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Implementing & Improving Summary00:17:00
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Workbooks – ITIL® Managing Across the Lifecycle – Video Training Course
14-Day Money-Back Guarantee
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Duration:11 hours, 46 minutes
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Access:1 Year
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Units:34
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