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Office Admin and Receptionist Course

Diploma in Office Skills and Receptionist Course at QLS Level 5 | CPD Accredited | Affordable Pricing | 24/7 Tutor Support | Instant Access

Course Highlights

Our complete Office Admin and Receptionist course is designed to equip you with the vital skills needed for effective office management and front-desk operations. This extensive program covers various aspects of office administration, from mastering communication techniques to managing daily office tasks efficiently. You’ll learn how to handle diverse administrative responsibilities, coordinate office activities, and provide excellent customer service as the first point of contact.

Throughout the course, you’ll dive deep into essential topics such as time management, email etiquette, and document handling. You’ll also explore the nuances of customer interactions, learning how to greet visitors professionally, manage phone calls, and address inquiries with confidence. Additionally, you’ll gain insights into using office technology and tools, ensuring you can navigate modern office environments with ease.

This course also emphasizes the importance of organizational skills, teaching you how to maintain an orderly workspace, manage office supplies, and support overall office efficiency. By the end of the program, you’ll be well-prepared to take on the dynamic role of an Office Admin and Receptionist, contributing to a smooth-running office and providing exceptional support to your team.

Note: Skill-up is a Janets-approved resale partner for Quality Licence Scheme Endorsed courses.

Learning outcome

- Develop professional communication skills for office environments.
- Master office management and organizational techniques.
- Efficiently handle front-desk operations and customer interactions.
- Utilize office technology and software effectively.
- Enhance time management and multitasking abilities.
- Prepare for a successful career in Office Admin and Receptionist.

Certificate of Achievement

Quality Licence Scheme Endorsed Certificate

Upon completing the final assessment, you can apply for the Quality Licence Scheme Endorsed Certificate of Achievement. Endorsed certificates can be ordered and delivered to your home by post for only £109.

Order Your QLS Certificate

An extra £10 postage charge will be required for students leaving overseas.

Skill Up Recognised Certificate

Upon successful completion of the Office Admin and Receptionist course, you have the opportunity to request a Skill Up Recognised Certificate. This certificate holds significant value, and its validation will endure throughout your lifetime.

1. PDF Certificate + PDF Transcript: £14.99
2. Hardcopy Certificate + Hardcopy Transcript: £19.99
3. Delivery Charge: £10.00 (Applicable for International Students)

CPD Quality Standards Accredited Certificate

After successfully completing the Office Admin and Receptionist course, you can apply for the CPD Quality Standards Accredited Certificate of Achievement.

1. PDF Certificate: £25.00
2. Hardcopy Certificate: £35.00
3. Delivery Charge: £10.00 (Applicable for International Students)

Course media

Transcript

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Skill Up Market Place Review

Why should I take this course?

- Gain essential skills directly applicable to office admin roles.
- Enhance your employability with comprehensive office training.
- Stand out with specialized knowledge in office administration.
- Build a strong foundation for a successful career in administrative roles.
- Upon completing this Office Admin and Receptionist, you'll receive a CPD QS Accredited certificate of completion (additional certificate fees apply).

Career Path

Requirements

Course Curriculum

Office Admin and Receptionist Course - Updated Version

Introduction to Reception and Receptionist

00:26:00
Business Telephone Skills

00:19:00
Representing Your Boss and Company

00:34:00
Mail Services and Shipping

00:25:00
Travel Arrangements

00:26:00
Organising Meeting and Conferences

00:25:00
Time Management

00:35:00
Record Keeping and Filing Systems

00:28:00
Business Writing Skills

00:39:00
Organisational Skills

00:25:00
Communication Skills

00:25:00
Customer Service

00:16:00
Effective Planning and Scheduling

00:46:00
Invoicing/Petty Cash

00:27:00

Admin Support

Module One – Getting Started

00:30:00
Module Two – Getting Organized (I)

01:00:00
Module Three – Getting Organized (II)

01:00:00
Module Four – Managing Time

01:00:00
Module Five – Getting It All Done On Time

01:00:00
Module Six – Special Tasks

01:00:00
Module Seven – Verbal Communication Skills

01:00:00
Module Eight – Non-Verbal Communication Skills

01:00:00
Module Nine – Empowering Yourself

01:00:00
Module Ten – The Team of Two

01:00:00
Module Eleven – Taking Care of Yourself

01:00:00
Module Twelve – Wrapping Up

00:30:00

Administrative Management

Module One – Getting Started

00:30:00
Module Two – Why Your Office Needs Administrative Procedures

01:00:00
Module Three – Gathering the Right Tools

01:00:00
Module Four – Identifying Procedures to Include

01:00:00
Module Five – Top Five Procedures to Record

01:00:00
Module Six – What to Include in Your Binder (I)

01:00:00
Module Seven – What to Include in Your Binder (II)

01:00:00
Module Eight – Organizing Your Binder

01:00:00
Module Nine – What Not to Include in the Procedure Guide

01:00:00
Module Ten – Share Office Procedure Guide

01:00:00
Module Eleven – Successfully Executing the Guide

01:00:00
Module Twelve – Wrapping Up

00:30:00

Organisational Skills

Module One – Getting Started

00:30:00
Module Two – Remove the Clutter

01:00:00
Module Three – Prioritize

01:00:00
Module Four – Scheduling Your Time

01:00:00
Module Five – To Do Lists

01:00:00
Module Six – Paper and Paperless Storage

01:00:00
Module Seven – Organization in Your Work Area

01:00:00
Module Eight – Tools to Fight Procrastination

01:00:00
Module Nine – Organizing Your Inbox

01:00:00
Module Ten – Avoid the Causes of Disorganization

01:00:00
Module Eleven – Discipline is the Key to Stay Organized

01:00:00
Module Twelve – Wrapping Up

00:30:00
Organisational Skills Course for Administrator- Activities

Receptionist

Receptionist

00:30:00
Importance of Receptionist

00:15:00
Different Types of Receptionist & Roles

01:00:00
Communication Skills for Receptionist

01:00:00
Telephone Skills

01:00:00
Listening Skills

01:00:00
Taking Messages

00:30:00
Presenting & Appearance

00:30:00
Reservation Procedure

00:15:00
Confidentiality Checklist

00:15:00
Being Organized as Receptionist

00:15:00
Becoming a Successful Receptionist

00:15:00

Customer Relations & Dealings

Module One – Getting Started

00:30:00
Module Two – The Right Attitude Starts with You

01:00:00
Module Three – Stress Management (Internal Stressors)

01:00:00
Module Four – Stress Management (External Stressors)

00:30:00
Module Five – Transactional Analysis

01:00:00
Module Six – Why are Some Customers Difficult

01:00:00
Module Seven – Dealing with the Customer Over the Phone

01:00:00
Module Eight – Dealing with the Customer In Person

01:00:00
Module Nine – Sensitivity in Dealing with Customers

01:00:00
Module Ten – Scenarios of Dealing with a Difficult Customer

01:00:00
Module Eleven – Following up With a Customer Once You Have Addressed Their Issue

01:00:00
Module Twelve – Wrapping Up

00:30:00